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Lacking access to information: The biggest obstacle to collaboration

Market research ECM Insights 2017

(02.02.2018 - Berlin) Inaccessible and outdated information: more than every second company struggles with this in digital collaboration. This is the key result of the SER Group's market research series ECM Insights for 2018*. The situation is a real productivity killer especially for cross-location collaboration in project teams.


What kind of problems do project teams of German companies run up against in collaborative work? To get answers, the SER Group surveyed 1,826 CIOs, process managers and IT managers as a part of its market research series ECM Insights 2018. The biggest challenge to collaboration 32% say is that the project team members do not work with the same basis of information. Every fourth company (25%) also complains that project documents are not up-to-date; 20% do not even find the documents when they are urgently needed. "This situation is detrimental for digital collaboration in teams and, in the worst-case scenario, stops the project," warns Manfred Zerwas, Managing Partner of the SER Group.

Unsuitable tools for collaborative work

The problems always arise when companies use tools that are poorly or not at all suited for digital collaboration. Case in point: over half of the respondents (51%) say email is their main tool for sharing information among distributed teams. Around every third respondent relies on FTP/file servers. More often than not, this leads to document version chaos; no one has an overview anymore of the current project information. What's more, information stored in complex folder structures and email mailboxes are either forgotten or lost.

Equally striking and alarming is the fact that 17% of the respondents use cloud solutions from the private sphere to share information with external customers and partners. They often do this without informing their own IT departments. The result: companies no longer have control over important information, which may end up in the wrong hands. This compliance risk can be avoided all together by deploying an enterprise content management (ECM) system from the outset.

Secure collaboration around the globe with ECM

Many companies are still not aware that ECM is the best solution for information management in collaborative work. A certified and multilingual ECM platform such as Doxis4 is indispensable for companies that want to provide their global teams the most current basis of information for collaborative work. Such an ECM platform enables companies to implement numerous business solutions, for instance, for digital collaboration, and tailored to their specific needs. This also covers virtual project rooms, as Manfred Zerwas explains: "Digital collaboration thrives on a common basis of information in a secure work environment. Virtual project rooms embody this. Here, teams around the globe can structure, work on and share information together – and it's always current and accessible."

*Study framework: SER study, ECM Insights 2018; conducted in German-speaking countries from June 2017 to June 2018; n = 1,826 CIOs, process managers and IT managers of companies from all industries with over €100 million in revenue

ECM Insights 2017 about the EU GDPR

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SERgroup Holding International GmbH
Halkla İlişkiler
Kurfürstendamm 21
D-10719 Berlin
www.ser-solutions.com
press@ser-solutions.com

iletişim partneri

Bayan Alexandra Lilienthal
e-mail: alexandra.lilienthal@ser.de
Telefon: +49 30 498582-214

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SER Group Hakkında

SER, tüm bilgi lojistiği konularında komple Enterprise Content yönetim çözümleri sunan Avrupa'nın en büyük yazılım üreticisidir*. SER, kendisine ait olan 22 uluslararası lokasyonda 15 kuruluşta 550'in üzerinde çalışanla müşterilerine yerinde kişisel danışmanlık, uygulama ve bakım hizmetleri sunmaktadır. Bunun yanı sıra deneyimli ortaklardan oluşan bir ağı mevcuttur. Dünya genelinde 1 milyon'in üzerinde kullanıcı ile yarısı DAX-30 şirketi olmak üzere 2.000'den fazla referans, SER'in müşterileri arasında yer almaktadır.

SER, {ser::jahre_sde}} yıldır her sektörde yer alan şirketler için "Made in Germany" yazılımlar geliştirmektedir. Komple servis odaklı Doxis4 iECM-Suite, teknoloji bakımından bir kilometre taşıdır ve her türlü ECM senaryosu için esnek imkanlar sunmaktadır. Sunulan çözümler arasında elektronik arşivleme ve doküman yönetimi, elektronik dosyalar ve iş akışı, otomatik gelen posta işlemleri ve e-posta arşivleme yer almaktadır.

* Güncel olarak yayınlanan bilançolara göre SER; ciro, brüt kazanç, faaliyet geliri ve çalışan sayısı bakımından Avrupalı ECM üreticileri arasında 1. sırada yer almaktadır.